Privacy Policy

At Party Sweet Nella Shop, we respect your privacy and are committed to protecting your personal data. This policy explains how we handle your information when you visit our store or make a purchase.

1. Information We Collect

To fulfil your order, you must provide us with certain information, such as:

  • Contact Details: Your name, email address, and phone number.

  • Shipping Details: Your delivery address.

  • Order Details: The specific products you are purchasing (including names/dates for personalization).

  • Payment Information: Payment is processed securely through our third-party providers (like Stripe or PayPal). We do not store your full credit card details.

2. Why We Need Your Information

We use your information to:

  • Process and ship your orders.

  • Communicate with you about your order status.

  • Provide customer support.

  • Comply with legal and tax obligations (such as keeping records of sales for Revenue).

3. Information Sharing

We only share your personal information for very limited reasons:

  • Service Providers: We share your name and address with DPD or international couriers to deliver your package.

  • Compliance with Laws: We may share information if required by law or for tax reporting.

  • Business Tools: We use Shopify to host our store, which also process your data under their own privacy rules.

4. Data Retention

We keep your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations (typically up to 6 years for tax purposes).

5. Your Rights

If you reside in the EU, you have the right to access, change, or delete the personal information we hold about you. You can contact us at sweetnellashop@gmail.com to exercise these rights.

6. Cookies

Our website uses "cookies" to improve your shopping experience (for example, remembering what is in your cart). You can choose to disable cookies through your browser settings, though some parts of the site may not function correctly.